Shipping policy

At Mellon Mart, we work with trusted fulfillment partners to process and ship your orders as quickly as possible. We aim to provide a smooth and reliable delivery experience for every customer.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Time

For most orders, estimated delivery is:

8–10 business days

Delivery times are estimates and may vary depending on the destination, product availability, carrier delays, weather, holidays, customs procedures, or other circumstances outside our control.

Please note that the estimated shipping time begins after the order has been processed and shipped.

3. Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take several days to become active after the order has been shipped.

4. Delayed or Lost Packages

While we work with our fulfillment and shipping partners to ensure reliable delivery, Mellon Mart is not responsible for delays caused by shipping carriers, customs, severe weather, incorrect customer-provided information, or other circumstances beyond our control.

If your package appears to be significantly delayed or lost, please contact us at [info.mellonmart@gmail.com] and we will work with you to investigate the shipment.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

6. International Orders

For orders shipped internationally, additional customs procedures, duties, taxes, or fees may apply depending on the destination country.

Any applicable customs duties or import taxes are generally the responsibility of the customer unless otherwise stated at checkout.

7. Multiple Products

If an order contains multiple products, items may occasionally be shipped separately depending on product availability and fulfillment location. You may therefore receive multiple packages for a single order.

8. Contact Us

If you have questions about your order or shipping, please contact us:

Email: [info.mellonmart@gmail.com]
Store: Mellon Mart

We are happy to help with your order and shipping questions.